Hey You customer service professional - come work with us!
We are now looking for additional hands in our solid logistics customer service, are you one of them?
Are you familiar with the transport industry and are you an articulate and energetic person who is not afraid to get your hands dirty and give your all for customer packages and shipments? If you nodded or said YES out loud at this point, you should read the application to the end and send us a message by February 18, 2022 to careers at shipit.fi.
Our customer service is known to be one of the best in Finland, and we want to maintain this quality. Our customers appreciate both our services and the customer service they receive.
We have grown at a good pace in recent years, and the growth story continues! As a company, our next step is internationalization, so fluent English skills are important. This means that you are ready to pick up the phone when it rings and help customers via email & chat in English as well. Good Swedish or Estonian language skills are also an advantage.
We work 37.5 hours/week and you can choose whether you work from your home office or our Lahti office. The Lahti office is located right next to the railway station, so you don't need your own car or ten different public transport options to work with us.
Come as you are, you belong to our team just as yourself.
Here are the qualities we are looking for:
Excellent interpersonal skills and customer service attitude
Written and verbal skills in Finnish and English
Understanding of logistics industry and previous experience in transport sector
Problem-solving ability
Self-direction, proactivity and ability to take responsibility
Stress tolerance
Teamwork skills
Basic IT skills (yes, you can turn on a computer and use basic programs)
We also consider it an advantage if you have
Swedish or Estonian language skills
Previous experience in e-commerce
And of course, the reasons why you should choose us as your future workplace:
As a company, we are not stuck in old ways
It is important to us that people enjoy their work
We offer a lot of freedom in work, but it also requires responsibility
The tasks are challenging and you get to develop your own and team's work
We support and help each other
Remote work possibility (orientation possibly in person)
Opportunity to learn, develop and improve
Nice colleagues
Great exercise benefits
Competitive salary
Well now, it's time to open your email and write careers at shipit.fi in the address line and just put job application for customer service in the subject line. Write to us openly why you would be the next key person in our development story and attach your CV and salary expectations. All this by February 18, 2022. If you are selected for an interview, we will contact you personally after reading your application.
Here are a few links where you can learn more about our company:
Transport companies supported by Shipit
Our services for companies, online retailers and individuals
Test our shipping calculator and familiarize yourself with general guidelines for our customers