Payment method: Billing
If the service to be canceled does not include pickup, the shipment will not be charged until the carrier has received it.
However, if it's a service with pickup, such as UPS, GLS, or freight shipment, the shipment must be canceled through customer service (via chat, phone, or email). This ensures that the carrier doesn't make an unnecessary pickup attempt. These shipments are also automatically activated for billing, and canceling them requires line item nullification.
Payment method: Wallet
If you cancel a service that does not include pickup, and the address label is not activated by the carrier, the amount you paid will automatically return to your wallet after the address label expires. However, this process may involve some delay. If you want to speed up the refund, you can request it directly from our customer service, which is available via chat, phone, or email.
If it's a service that includes pickup, such as UPS, GLS, or freight shipment, the shipment must be canceled through customer service (chat, phone, email) to prevent unnecessary pickup by the carrier. For such services, the amount you paid will not be automatically returned to your wallet.
Payment method: One-time payment
All shipments must be canceled through customer service (chat, phone, email) so we can process the refund and cancel the pickup if necessary. The refund is usually processed directly to the payment method originally used.
