We're looking for new talent to join our experienced logistics customer service team. Are you one of them? Do you know the transport industry, and are you the kind of quick-thinking, energetic person who isn't afraid to roll up their sleeves and go all-in for customers and their shipments? If you just nodded or said YES out loud, keep reading — and send us a message by 27 March 2026 at careers(at)shipit.fi.
Our customer service is widely recognized as one of the best in Finland, and we intend to keep it that way. Our customers value both our services and the support they receive from our team.
We've been growing at a solid pace in recent years, and the story continues! We operate internationally, so strong English skills are a must — meaning you're comfortable picking up the phone, handling emails, and chatting with customers in English. Good Swedish skills are a plus.
Our standard working week is 37.5 hours, with regular hours from 8–17. You can choose whether to work from home or from our Lahti office. Even with remote work, we bring the whole team together at the office roughly twice a month. Our Lahti office is right next to the train station, so you don't need a car or a complex public transport odyssey to get to us.
Starting salary is €2,500–3,000/month, depending on your experience.
Initial onboarding takes place at the Lahti office, so during your first few weeks you should expect to come in daily.
Come as you are — you'll fit right in here.
Excellent interpersonal skills and a solution-oriented approach
Previous customer service experience, especially in a multichannel environment
Fluent Finnish and English, both spoken and written — Swedish is a bonus
A self-driven, proactive working style with strong teamwork skills
Ability to stay cool under pressure and work carefully even when things get busy
Basic IT skills and a quick ability to learn in an industry where change is constant
Knowledge of the logistics industry
Experience in e-commerce
Experience supporting SaaS products
B2B customer service background
We don't do things by the book just for the sake of it
Enjoying work actually matters to us
We offer a lot of autonomy — and yes, that comes with responsibility
The work is challenging, and you'll have the chance to develop both yourself and the team
We support and look out for each other
Remote work option (with live onboarding)
Room to learn, grow, and make an impact
Great colleagues
Good sports/wellness benefits
So — time to open your email, type careers(at)shipit.fi in the address bar, and use "Customer Service Application" as the subject. Tell us in your own words why you'd be the next key player in our growth story, and attach your CV. We'd love to hear from you by 27 March 2026 at the latest. The position will be filled as soon as we find the right person.
