Customer service for Businesses | Shipit.fi
Go to homepage
Search
No results found for
Navigate Select Esc Close

Customer service for Businesses

Our support team is available weekdays, 9 AM–4 PM by phone, email, or chat. We're here to make shipping simple.

Track shipments created through Shipit

Here you can track shipments created through Shipit.

If tracking doesn't open, the shipment was created directly through the carrier instead, go to their own website to track it.

Instructions

Find answers to your questions about shipping, carriers, and using Shipit, all the information you need in one place. We've put together a comprehensive collection of Instructions covering how to create shipments, packaging, customs, and international trade.

Explore our instructions ➞

Shipit Oy Ab

Askonkatu 9 A 15100 Lahti Y-tunnus: 2705721-8

Postal address

PB 60 22101 Maarianhamina

Sales

+358 (0) 20 752 8481 myynti(at)shipit.fi

Customer service

+358 (0)20 752 8488 asiakaspalvelu(at)shipit.fi

Helpdesk

helpdesk(at)shipit.fi

Start creating your shipment by entering your own postal code, if you're sending the parcel from your home area.

Enter the recipient's postal code in the correct format. Different countries and regions use different postal code formats, which sometimes include letters and spaces as well.

Enter the parcel's dimensions: length, width, and height in centimeters, along with the weight in kilograms. If the same shipment to the same recipient includes several parcels, add as many parcels as needed in the counter and fill in the size details for each. You can change the sizes, even though the system defaults the following parcels to the same dimensions as the first one.

Choose a suitable delivery method which carrier you want, and whether you'd like the parcel delivered to the door or to a pickup point. Note that many options require a printer, so you can print the waybill and, in some cases, the proforma invoice to attach to the parcel, depending on where you're sending it.

Once you select a delivery method, a service description opens up, showing you how to handle that particular shipment. It tells you whether you need a printer, whether the parcel will be picked up from your home, or where to take it or it shows a dropdown menu of drop-off points and the recipient's pickup locations. You can find UPS drop-off points at Find Locations | UPS - Finland.

Enter the sender's and recipient's details. Don't forget phone numbers, since parcel arrival notifications are most often sent by text message and/or email. Also fill in what the parcel contains, such as "clothing," "toys," "electronics," etc.

If you're shipping outside the EU, at this stage you'll also fill in the information needed for the commercial invoice/proforma/Posti export form. This must be filled in in English and covers the products, their weight and value, as well as the total weight and total value. The reason for export is also entered here.

Confirm that you are not shipping any dangerous goods.

Proceed to payment. When logged in on our site, you can activate a Shipit wallet, where you can deposit money from your online bank and pay for all your shipments from there. Alternatively, you can always pay for a shipment using your online banking credentials, MobilePay, or your credit card. If you're shipping under your company's name and your company is based in Finland, you can contact customer service to request invoicing as a business customer, allowing you to send all your company's parcels on a single invoice.

Once you've confirmed payment, the shipment is created and the shipping documents open up for you to print and attach to the parcel. If you're shipping outside the EU, you'll also get to print the proforma/commercial invoice to attach to the parcel, and in the case of UPS, send it along with your personal ID/business ID by email to UPS for customs clearance.

Remember to pack the shipment really well and securely, and attach the documents to the outside of the package so the barcode is clearly visible. The proforma/commercial invoice can be folded and placed on the parcel, for example in a plastic pouch, or taped to it folded.

Take the parcel to the drop-off point specified by your chosen delivery method, or arrange a pickup if that's included in the service description. Remember to send UPS the necessary information by email.

Track your shipment on your chosen carrier's website using the tracking number, which you received by email after placing your order.

  • The right delivery method naturally depends on your needs. The best choice depends on the size of the shipment, the destination country, whether you want pickup or drop-off delivery, and how quickly the shipment needs to reach the recipient.

  • If the parcel needs to arrive by a specific time, it's worth choosing a scheduled delivery option that states the shipment will be delivered within that timeframe. Posti's Morning by 9 AM or Express by 4 PM, UPS Express, and similar options are good choices for this. During peak seasons and force majeure situations, carriers' service guarantees aren't always in effect.

  • If your shipment is especially large or heavy and can't be split into a multi-parcel shipment, you may need a freight shipment instead. How much a single parcel is allowed to weigh depends on the carrier. For Posti it's 25 kg, while 35 kg is a very common limit for other carriers above that weight, the shipment must be split into several parcels or sent as freight. Note that shipments over 35 kg should be packed on a pallet.

  • In addition to other carriers that offer pickup, such as UPS and PostNord, Posti also offers separate parcel pickup. So if you're an invoicing or wallet customer sending a large volume, you can also order a Posti pickup from your home through our customer service. Pickup is a paid service.

Register for Shipit just once, and your online store gets access to all the most widely used delivery methods for both domestic and international trade.

You can take advantage of Shipit's pre-negotiated carrier agreements, or use your own contracts. You can also combine your own agreements with Shipit's: add your own contracts to your Shipit account, and choose additional carriers through Shipit's add-on.

We also handle import orders from abroad, as well as both large and small freight shipments.

You reduce manual work and the risk of errors by letting your customers choose the delivery method that suits them best right at checkout. The information customers enter is passed directly to the carrier and onto the shipping label, making the whole process smoother and more accurate.

As a Shipit customer, you get a range of benefits:

Versatile delivery options: Offer your customers flexible and varied delivery methods, such as home delivery and parcel lockers.

Cost savings: Take advantage of Shipit's negotiated shipping rates, and combine them with your own contracts to maximize efficiency.

Easy integration: Connect your online store and ERP systems easily, all from one place.

Comprehensive customer support: Get help and support from our customer service team whenever issues arise.

Practical features: Make use of industry-leading tools, such as shipping label printing, returns management, a clear order history, and an easy-to-use address book.

Shipit improves your delivery process, saves costs, and enhances the customer experience ask us more, and let us help you choose the most cost-effective delivery methods for your store.

Contact us

Contact us

Get in touch, and we'll get back to you by the next business day at the latest!

general.nothing-found