Payment method: billing
If the service to be canceled does not include pickup, the shipment will not be billed until the carrier has received it.
However, if it's a service with pickup, such as UPS, GLS or freight shipment, the shipment must be canceled through customer service (via chat, phone or email). This ensures that the carrier doesn't make an unnecessary pickup. These shipments also automatically activate for billing, and canceling them requires line item nullification.
Payment method: wallet
If you cancel a service that doesn't include pickup, and the address label isn't activated by the carrier, the amount you paid will automatically return to your wallet after the address label expires. However, this process may involve some delay. If you want to speed up the refund, you can request it directly from our customer service, which is available via chat, phone or email.
If it's a service including pickup, such as UPS, GLS or freight shipment, the shipment must be canceled through customer service (chat, phone, email) to prevent unnecessary pickup by the carrier. For such services, the amount you paid will also not be automatically returned to your wallet.
Payment method: one-time payment
All shipments must be canceled through customer service (chat, phone, email) so we can refund the payment and cancel the pickup if necessary. The refund is usually made directly through the same payment method used for the original payment.
