Payment method: billing
If the service to be canceled does not include pickup, the shipment will not be invoiced until the carrier has received it.
However, if it's a service with pickup, such as UPS, GLS, or freight shipment, the shipment must be canceled through customer service (via chat, phone, or email). This ensures that the carrier won't make an unnecessary pickup attempt. These shipments are also automatically activated for billing, and their cancellation requires line item nullification.
Payment method: wallet
If you cancel a service that does not include pickup, and the address label is not activated by the carrier, the amount you paid will automatically return to your wallet after the address label expires. However, this process may involve a delay. If you want to speed up the refund, you can request it directly from our customer service, which is available via chat, phone, or email.
If it's a service that includes pickup, such as UPS, GLS, or freight shipment, the shipment must be canceled through customer service (chat, phone, email) to prevent unnecessary pickup by the carrier. For such services, the amount you paid will not automatically return to your wallet.
Payment method: one-time payment
All shipments must be canceled through customer service (chat, phone, email) so we can refund the payment and cancel the pickup if necessary. The refund is usually processed directly through the original payment method used.
