KÄÄPÄ Biotech, which established a customer relationship with Shipit in 2020, is a domestic company focused on ecosystem and human well-being. They manufacture extracts, powders, and wellness products from mushrooms grown in Finnish forests. KÄÄPÄ Biotech's products can be ordered from their online store and are delivered worldwide to both private consumers and business customers.
KÄÄPÄ Biotech utilizes Shipit's solutions primarily for international shipments. With many shipments going abroad, KÄÄPÄ Biotech wanted Shipit as a reliable partner alongside Posti and UPS, with whom it would be easy to do business.
Support is always available for important questions, making international shipments easier
Shipit was selected as KÄÄPÄ Biotech's partner when the bilingual company's English-speaking employee was browsing online for a new delivery service partner. The company name came up in search results, and cooperation was agreed upon.
We were complete beginners with shipments at first. We had challenging products and often had to rely on Shipit's consultation. Yet they patiently reminded us many times about important matters! Shipit is very service-oriented and shipping-related issues are always resolved quickly. It's also really nice that familiar people who know our company and its shipments always answer the phone, says KÄÄPÄ Biotech's shipping and receiving assistant, Mikaela Kulmala.
The quality of Shipit's customer service impressed from the very beginning
Faster, easier, and more affordable – these are Shipit's key words. They want to maintain these principles just as much as their friendly customer service. Kulmala says that solution speed, wide range of shipping options, and good service are the most important factors contributing to a good experience.
About 85-90 percent of our products are delivered abroad. Shipments have been concerning in the past, but thanks to the ease of use of Shipit's services, international shipments now feel effortless. This is especially due to the fact that customer service is available in Finnish and you always get a quick response by phone or email, Kulmala summarizes.
Consultation has helped in many situations
Shipit helped us solve a challenge related to shipping one of our supplements. As a manufacturer, we received really good information and succeeded in shipments thanks to Shipit's consultation. We also got information and support from customer service from an expert familiar with the topic about what we should investigate to ensure shipments go through, Kulmala explains.
Finnish-language customer service makes communication easier and lowers the threshold for contact
For a Finnish company, getting service in Finnish for challenging questions can be really significant. Entrepreneurs want to focus on their own business and get products to customers as simply as possible. In many other delivery services, customer service might be located anywhere in the world. Then, asking and answering more complex questions can be hindered by language barriers. Initially, KÄÄPÄ Biotech's products got stuck in customs, and Shipit provided expert advice with customs tariffs. They also found the right help at the right time for shipping a challenging product.
Service is always recommended directly based on customer needs
When situations arise that require solutions from both the customer and delivery service partner, they are tackled boldly.
We've had challenges related to our own operations, such as not having a pallet scale for accurate weighing of shipments. Additionally, in foreign trade, especially express deliveries are complicated by our location deep in the Finnish countryside, Kulmala explains.
At Shipit, price lists are transparent, and individual customer challenges are always considered and appropriate solutions are sought.
KÄÄPÄ Biotech has been so satisfied with the quality of customer service that Kulmala hasn't considered changing service providers. Rising costs are a concern, but Kulmala notes that price increases are now visible everywhere: in different delivery services as well as across industries in companies.
Shipit develops its services and encourages Finnish companies in international trade
It's a matter of honor for Shipit to efficiently solve their customers' challenges. The website provides answers to frequently asked questions for both private customers and companies, as well as ready-made guides for companies considering international shipments. The Shipit services page immediately shows how Shipit helps e-commerce merchants with shipments and how easy it is to make one agreement with them that opens up possibilities for all needed delivery methods.
Shipit.fi for companies of all sizes
Check out our comprehensive services for companies and online stores and register free of charge as a business customer. Our customer service helps you on weekdays from 9 AM to 4 PM with both domestic and international shipments, import and export freight as well as e-commerce integrations. Don't hesitate to contact us - let's make sending packages easy together!