KÄÄPÄ Biotech's special production series receives expert handling for international shipments from Shipit
KÄÄPÄ Biotech, which established its customer relationship with Shipit in 2020, is a Finnish company focused on ecosystem and human well-being. They produce extracts, powders, and wellness products from mushrooms grown in Finnish forests. KÄÄPÄ Biotech's products can be ordered from their online store and are delivered worldwide to both private consumers and business customers.
KÄÄPÄ Biotech primarily uses Shipit's solutions for international shipments. With numerous international shipments, KÄÄPÄ Biotech wanted Shipit as a reliable partner alongside Posti and UPS, one that would be easy to work with.
Support is always available for important questions, making international shipping easier
Shipit was selected as KÄÄPÄ Biotech's partner when their English-speaking employee was browsing online for a new delivery service partner. The company name appeared in search results, and collaboration was agreed upon.
We were complete beginners with shipping at first. We had challenging products and often had to rely on Shipit's consultation. Still, they patiently reminded us many times about important matters! Shipit is very service-oriented and shipping-related issues are always resolved quickly. It's also really nice that familiar people who know our company and its shipments always answer the phone, says shipping and receiving assistant, Mikaela Kulmala from KÄÄPÄ Biotech.
Shipit's customer service quality impressed from the start
Faster, easier, and more affordable – these are Shipit's key words. They want to maintain these principles as much as their friendly customer service. Kulmala mentions that solution speed, wide range of shipping options, and good service are the most important factors contributing to the positive experience.
About 85-90 percent of our products are delivered abroad. Shipments used to be concerning, but thanks to the ease of use of Shipit's services, international shipments now feel effortless. This is particularly due to customer service being available in Finnish and always getting quick responses by phone or email, Kulmala summarizes.
Consultation has helped in many situations
Shipit helped us solve a challenge related to shipping one of our supplements. As a manufacturer, we received very good information and succeeded in shipments thanks to Shipit's consultation. We also got information and support from customer service experts about what we should investigate to ensure shipments go through, Kulmala explains.
Finnish-language customer service facilitates communication and lowers the threshold for contact
For a Finnish company, getting service in Finnish for challenging questions can be really significant. Entrepreneurs want to focus on their own business and get products to customers as simply as possible. In many other delivery services, customer service might be located anywhere in the world. Then, asking and answering more complex questions can be hindered by language barriers. Initially, KÄÄPÄ Biotech's products got stuck in customs, and Shipit provided expert advice with customs tariffs. They also found the right help at the right time for shipping a challenging product.
Service is always recommended directly based on customer needs
When situations arise that require solutions from both the customer and delivery service partner, they are tackled boldly.
We've had our own operational challenges, such as not having a pallet scale for accurate shipment weighing. Additionally, in international trade, especially for quick express deliveries, our location deep in the Finnish countryside creates challenges, Kulmala explains.
At Shipit, price lists are transparent, and individual customer challenges are always considered with appropriate solutions sought.
KÄÄPÄ Biotech has been so satisfied with the quality of customer service that Kulmala hasn't even thought about changing service providers. Rising costs are concerning, but Kulmala notes that price increases are now visible everywhere: in different delivery services and across industries regardless of sector.
Shipit develops its services and encourages Finnish companies in international trade
It's a matter of honor for Shipit to efficiently solve their customers' challenges. The website provides answers to frequently asked questions for both private and business customers, as well as ready-made guides for companies considering international shipments. The Shipit services page immediately shows how Shipit helps online retailers with shipments and how easy it is to make one agreement that opens up possibilities for all needed delivery methods.
Shipit.fi for companies of all sizes
Check out our comprehensive services for businesses and online stores and register free of charge as a business customer. Our customer service helps you on weekdays from 9 AM to 4 PM with both domestic and international shipments, import and export freight as well as e-commerce integrations. Don't hesitate to contact us - let's make package shipping easy together!