Shipit enabled VIBAe's international shipments right from the start
VIBAe is a Finnish shoe company founded in 2019. The shoes are designed with love in Finland and California, and they are handcrafted in a family-owned factory in Portugal.
In addition to international e-commerce, the company has brick-and-mortar stores around the world: in Helsinki, Malibu, Barcelona, and Tokyo.
From its founding, VIBAe has had a strong desire to look towards the world, and the company needed an experienced logistics partner. The collaboration between Shipit and VIBAe was established during the COVID-19 period in 2020, after which the dialogue has been close and new issues are solved together weekly.
A reliable and agile partner to help enter international markets
Up to 90% of VIBAe's shipments go abroad, which is why smooth logistics plays a big role in the company's business. The VIBAe team particularly appreciates Shipit's understanding of both logistics and international business. Shipit was chosen as the company's partner not only for international reasons but also because of excellent customer service.
Customer service is at the center of all operations, and the entire Shipit team's good chemistry and positive company culture has also impressed VIBAe. Growth and Success Officer, Hannu Salminen says that from the beginning, Shipit gave the impression that they always think about what's best for the customer:
Since we have a core team of five people, limited resources, and our hands are pretty much always full, it's great to have a partner to whom we can confidently outsource the service. We've always received help and guidance where needed. The ease and mutual understanding have created a strong relationship between us, describes Salminen.
With Shipit integration, daily operations run smoothly and challenges are solved together
Shipit has been integrated into VIBAe's supply chain. This has enabled the company to automatically process the majority of all packages through integration. VIBAe's daily operations run seamlessly, but challenges are encountered from time to time.
We have countless cases where Shipit has jumped in to help. A good example is Brexit from a few years ago, which changed the processing of packages going to the UK overnight. With Shipit, we started solving the problem through delivery methods and terms, and we quickly found a solution to what seemed like a big challenge at the time, recalls Salminen.
VIBAe encourages Finnish companies to engage in international trade
Shipit aims to offer the lowest possible prices for international shipments as well. Delivery prices always spark discussion in e-commerce circles, and it doesn't necessarily depend on the service provider. According to Salminen, however, Shipit can offer good base prices with high volume, and prices can also be negotiated on a case-by-case basis.
With Shipit, I never find myself in a situation where I would have to estimate the number of packages to be sent for the next year. Instead, prices are looked at on a case-by-case basis – this has been a significant plus for us and also enables the agility of our work, summarizes Salminen.
Did you know that sending packages abroad is in many cases the same price as making domestic shipments? We encourage online stores to boldly try making shipments abroad using the simple Shipit integration. Our website has instructions and advice for companies considering international shipments and our customer service is open every weekday from 9 AM to 4 PM.