The Body Shop online stores are built to serve locally – in Finland, delivery service quality is guaranteed by Shipit partnership
The Body Shop is a straightforward beauty company that actively campaigns against animal testing and advocates for more sustainable, nature-inspired cosmetics. Their quality skincare and cosmetic products are used worldwide. The English-based franchise company has been in Finland since 1981.
Online store deliveries are outsourced to local operators in all operating countries
The Body Shop has had an online store for 11 years, and its services are regularly updated and improved. Easy-to-use and versatile delivery services are important, even though all online store shipments happen only within Finland. Orders do not come from abroad to Finland because The Body Shop's online service is built to serve locally in all countries where stores are found. Thus, delivery services elsewhere in the world are also built on partnerships with local operators.
Shipit was selected as the comprehensive domestic delivery partner for The Body Shop. The collaboration has continued successfully for about three years. Although Finland is a relatively small country, it's still important to offer customers several different delivery options for various needs. Shipit was implemented on the recommendation of The Body Shop's online service development partner.
Shipit was an interesting option because its integration to the website was made so easy. Implementing individual delivery methods in the online store would have required building a separate plugin. Usually, implementing new things takes time, but with Shipit, we didn't have to wait. Everything got started smoothly: address cards and tracking codes were quickly and conveniently provided to customers, says Hanna Harjunen-Soini, The Body Shop's E-commerce Manager.
Reliability, affordability, and versatile delivery options are important features for consumers when placing orders
Quick service implementation and its easy integration into the online store for customer orders was definitely the most important feature offered by Shipit. The Body Shop believed in the functionality of the collaboration from the beginning and didn't go on to compare service providers elsewhere. In addition to effortless implementation, Harjunen-Soini mentions friendliness and good customer service as important features.
Shipit is fast, efficient, and friendly. We always get answers to all our questions and suggestions for all our needs. The customer service experts are really friendly. I have even recommended Shipit to several others, Harjunen-Soini mentions.
The goal in consumer business is always to get the lowest possible delivery costs for customers, as they may affect whether the purchase is completed. Price always sparks discussion, and it doesn't necessarily depend on the service provider. According to Harjunen-Soini, Shipit can offer such good delivery options that it compensates for the eternal price question.
Last fall, we also explored a fifth delivery method for our online store, and Shipit would have had a quick and ready solution for this too. However, we put the acquisition of the fifth delivery method on hold for now, but it's nice to know in advance that the solution will come from the same partner we're already satisfied with and trust, Harjunen-Soini summarizes.
Would you like to know how Shipit, integrated into your online store, would facilitate your domestic or international deliveries?
Read more about our quick and easy service implementation and feel free to ask about our versatile services from our customer service on weekdays from 9 AM to 4 PM
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asiakaspalvelu (at) shipit.fi
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