Maximum dimensions for Matkahuolto's Home Delivery and Pick-up Point packages will increase from February 1, 2023
Matkahuolto has made changes to its production network, enabling the transport of larger packages. From now on, the maximum dimensions for Home Delivery and Pick-up Point packages are:
Length max. 240 cm
Length, width and depth combined 360 cm
Maximum weight for Home Delivery and Pick-up Point packages remains at 35 kg
Due to this change, items such as bicycles can now be transported. Remember to pack and protect your shipments properly, read our packing instructions and contact our customer service on weekdays 9-16 if you need more information.
Additional fee for packages over 30 kg from February 1, 2023
Matkahuolto will apply a Large-size surcharge for packages weighing over 30 kg. This change affects all parcel product types where packages over 30 kg can be sent. For multi-piece shipments, the surcharge will be applied if even one piece weighs over 30 kg or exceeds the Large-size dimensions of 60 x 60 x 100 cm.
Changing product type to pallet freight from February 1, 2023
Matkahuolto will charge €20.90/shipment + VAT for changing parcel product type to pallet freight.
Changes in address label material prices from February 1, 2023
Due to increased cost levels, the prices of all address label materials will increase by 12% from February 1, 2023.
Maximum dimensions for International Nearby packages to Latvia and Lithuania change from February 1, 2023
The maximum size for International Nearby packages to Latvia and Lithuania will be 39 cm x 38 cm x 64 cm from February 1, 2023.
Bus packages will be redirected to nearest pick-up point from February 1, 2023
From February 1, 2023, Matkahuolto will also redirect Bus packages to the nearest pick-up point to the recipient.
Currently, Bus packages can be sent to a limited number of Matkahuolto pick-up points, which may result in packages being far from the recipient's address and causing inconvenience. To improve customer experience, from February onwards, Matkahuolto will automatically redirect all Bus packages to the nearest pick-up point to the recipient's address if no pick-up point has been selected in the shipping information. At the same time, Bus package product type will be changed to Nearby package and shipments will be invoiced according to Nearby package contract prices.
Redirection and conversion to Nearby package does not apply to Bus packages with Bus Cash on Delivery or Personal Delivery additional services.
Bus Cash on Delivery service ends March 31, 2023
Payment methods have evolved rapidly and more people prefer online payments or digital payment methods like MobilePay. The number of Bus Cash on Delivery packages has decreased significantly in recent years, and the need for the service has therefore substantially reduced.
Matkahuolto's domestic package fuel surcharge decreases from January 1, 2023
The fuel surcharge for domestic and international parcel and transport services will decrease to 16.31% from January 1, 2023.
Pallet freight fuel surcharge is reviewed weekly. Week 52 fuel surcharge for pallet freight is 19.43%.
Different carriers' fuel surcharges are automatically updated in Shipit's program / shipment calculator.
For more information about Matkahuolto parcel service changes, contact our customer service on weekdays 9-16:00
via website chat
by email at customerservice (at) shipit.fi
by phone +358 (0)20 752 8488
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Online store owners, did you know that diverse shipping options improve conversion and are an important advantage in preventing shopping cart abandonment? Customers appreciate the ability to choose a pick-up point and delivery method that suits them, especially in sparsely populated areas where one carrier's pick-up point might be far away while another's is nearby.
The variety of shipping options is even more important to customers than having multiple payment options.
Let customers determine where they want their order delivered to save time and effort.
Read more and let us help you navigate through the carrier and service jungle in selecting different services, whether it's for packages, pallet freight, or even full container transport.