Grit Farm is a Finnish online store and brand whose first product is Performance Oats protein porridge. The company has been operating for six months, and Shipit has handled its shipments from day one. Orders flow from Shopify through Shipit's integration, and shipping labels are created with a single click.
Energy for an active lifestyle
Grit Farm aims to offer high-quality, energising snacks for an active everyday life. Performance Oats porridges come in flavours such as Apple-Cinnamon and Coconut Chocolate.
Grit Farm sends dozens of shipments every week. Most deliveries stay in Finland, but orders also go abroad, for example to Sweden.
Grit Farm sells mainly directly to consumers but also supplies retailers, so the same system handles both B2C and B2B parcels.
Shipit was the first choice
In many customer stories, the reason for switching is an old solution that no longer met the company's needs. Grit Farm had no old solution: Shipit was the company's first and only shipping solution.
"Shipit was our first choice. We already knew Ida at Shipit, so we contacted her directly," says Grit Farm co-founder Saarinka Kiilunen.
Onboarding went smoothly. A few questions came up at the start, and Grit Farm got good help with them from Shipit's customer service, Saarinka says.
Shipping labels in one click
Grit Farm's online store runs on Shopify and uses Shipit's own Delivery Checkout app. Orders transfer to Shipit automatically, so there's no need to type in shipping details by hand.
"Shipping is easy. We just click 'Download shipping labels'," Saarinka explains.
Customers can choose their delivery option from Posti, PostNord and Matkahuolto. Shipments from all three carriers are handled in one place in Shipit, whether it's a consumer order or a delivery to a retailer.
Help is a chat away
In a young company, the founders juggle many roles at once, so help needs to be quick to find. Saarinka describes Shipit's customer service as good and especially highlights the chat, which works well.
Next up: pickup point selection at checkout
Next, Grit Farm will enable Carrier Calculated Shipping (CCS) in Shopify.
At the moment, customers can't choose a specific pickup point or parcel locker at checkout. CCS will change that: customers will be able to choose the most convenient pickup point or parcel locker while placing their order.
"Easy-to-use software and great customer service. I recommend it!"
– Saarinka Kiilunen, Co-Founder, Grit Farm
Starting an online store or looking for an easier way to handle shipping?
Explore Shipit's services for online stores and the Shipit Delivery Checkout app, which you can install directly from the Shopify App Store. Get started by registering as a Shipit business customer. Our customer service is available on weekdays from 9 am to 4 pm (Finnish time).