Posti reminds that a correctly packed shipment arrives faster. By following package packing instructions and general terms, Posti can serve its customers as well as possible. Incorrect information delays the shipment during investigation.
Get familiar with Posti's
- packing instructions
- shipping instructions
If there are errors in the shipment information, Posti charges a fee according to terms (€57.92/hour, minimum charge 10 min) for correcting the information. Posti automates the charging starting June 1, 2022.
What kind of situations does the charge apply to? See examples:
Changing incorrect product to correct one (e.g., shipment is larger than what product terms allow)
Correcting, completing, and investigating shipment information (e.g., tracking code is incorrect or incomplete)
Fixing inadequate packaging or completely missing packages
If you have questions about packaging, please contact Posti directly. Let's ensure together that packages travel smoothly!