Petrosoft is a domestic e-commerce solution provider that innovatively utilizes new technology. Thanks to scalability and complete customization possibilities, both growing and larger companies can effortlessly use Petrosoft's e-commerce platform. In 2022, they decided to improve their services by also investing in versatile product delivery solutions worldwide.
Simple and superior partner for international trade
Petrosoft works closely with their e-commerce merchant customers and actively seeks to gather their thoughts and development ideas to continuously improve their service and technology. It was through one Petrosoft's e-commerce merchant's suggestion that we initially became familiar with Shipit.
One of our customers recommended Shipit as a solution. He had found contracts and creating address labels on different courier services' own websites cumbersome. Shipit offered the same services but with just one contract – and practically with one button press. We knew other customers would be interested in the service as well, as we actively engage in international trade, says Petrosoft's Sales Director, Lauri Koskensalo.
It turned out that several customers had previously found individual courier services' own websites and applications difficult to use. It was a great relief for Petrosoft to have everything working with just one service provider. With one registration and one invoice, you get access to numerous different delivery methods.
According to studies, one reason for shopping cart abandonment in e-commerce is the high final total, which can significantly increase when a suitable delivery method isn't found. Shipit has come to solve this problem through its integration because they can offer such a wide range of delivery methods, Koskensalo states.
In addition to ease of use, Petrosoft highlights the Finnish origins of their collaboration with Shipit. Petrosoft values a domestic partner, being a Finnish company themselves. The high-quality customer service with good instructions has also made an impression.
When the integration started, we received very clear instructions. Customers have been satisfied as well. The feedback has been good and shipments have worked, Koskensalo mentions.
Customers save time and effort – also financial impact
In international trade, e-commerce merchants often worry about customs practices in other countries and various declaration forms. Help for even the trickiest questions is available from Shipit. This is important for merchants because so many deliver their products abroad. Compared to competitors, Shipit offers a very wide range of delivery services at an affordable price, plus Finnish customer service for e-commerce merchants. Shipit helps, for example, with commercial/proforma invoices, which are automated.
Petrosoft finds it meaningful that they can tell new customers that delivery service matters are guaranteed to be in order. The agreement with Shipit enables customers to access versatile and comprehensive transport services domestically and internationally without monthly fees, without hidden costs. With Shipit, customers get all needed transportation methods cost-effectively from one address, whether it's a package, pallet freight, or even a whole container transport.
Processing international orders as a whole has been effortless. Shipit's solution has saved both personnel and postage costs for our customers. Staff workload is reduced by, for example, Shipit printing international address cards, invoice templates, and return address cards, Koskensalo explains.
It's also important for Shipit to continuously develop, and we appreciate that!
Shipit also wants to develop to meet customer needs, and this time too, asked how they could improve service quality as Petrosoft's partner.
Shipit could further increase the production of less-used special solutions for special shipments. These situations are rare but would further improve the excellent and comprehensive service, Koskensalo tips.
Would you also like to have a wide range of different delivery services for your online store quickly, easily, and affordably?
Read more about how Petrosoft's customers have experienced cooperation with Shipit:
Petrosoft and Shipit cooperation enhances international online business
Also learn how Shipit helps you get started in international trade. You'll find comprehensive instructions, transparent prices, and if needed, Chat support that's happy to answer your questions on our website!
Shipit for e-commerce merchants