Changes are coming to PostNord's shipping terms for packages over 20 kg to Sweden starting January 1, 2024, due to Swedish authority recommendations regarding occupational safety.
The changes will be automatically updated in the Shipit program, so starting January 1, 2024, packages over 20 kilos (under 35 kg) in PostNord MyPack Home and Parcel services will automatically include the "Heavy" surcharge when creating shipments.
Important notes:
Heavy package warning tape:
If a package weighs over 20 kg but under 35 kg, it must have a heavy shipment warning sticker or tape on at least three sides of the package. This ensures the package is clearly marked as heavy.
Delivery locations:
Packages over 20 kilos will be delivered to the recipient's door, ground level, or loading dock against signature.
Option to split heavy shipments into smaller packages:
If the sender can split heavy shipments over 20 kilos into lighter packages under 20 kilos, they will be delivered as before. No changes will occur for the sender or recipient. This is especially recommended for consumer-directed shipments.
"Heavy" additional service:
The "Heavy" additional service applies to Shipit's PostNord MyPack Home and Parcel services. The change does not affect pallet shipments.
Good customer experience:
Notification to recipient:
Clearly communicate shipment details to the recipient in the delivery confirmation. Also clearly state if the delivery will be made in multiple packages.
Delivery method communication:
Clearly communicate to the recipient that delivery will be made to the front of the property or street level, and that someone must be present to sign for the shipment. The recipient can choose to have the delivery left without signature or change the delivery date or time.
Splitting into multiple packages:
When possible, split the shipment into multiple lighter packages to ensure smooth home delivery.
If needed, ask our professional customer service on weekdays 9 AM-4 PM
+358 (0)20 752 8488
asiakaspalvelu (at) shipit.fi
in chat on our website
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