Matkahuolto is making changes to its parcel service terms, which will take effect on March 1, 2024.
Domestic parcel services:
Maximum size of multi-parcel shipment increases: The maximum number of parcels in domestic Distribution Parcel and Home Delivery multi-parcel shipments will be increased to 10 parcels. This change is based on customer feedback received by Matkahuolto and will be effective from the beginning of March.
Updated domestic product terms can be viewed on Matkahuolto's website.
International parcel services:
Maximum dimensions and weight increase for International Home Delivery and Distribution Parcel: Through Matkahuolto's renewed partner network, they can increase the maximum dimensions and weight for International Home Delivery and Distribution Parcel in several destination countries.
This change affects the following destination countries: Sweden, Denmark, Germany, Spain, Italy, France, Portugal, Netherlands, Belgium, Luxembourg, Slovakia, Slovenia, Monaco, Ireland, Croatia, Austria, Poland, Hungary, Bulgaria, Czech Republic, Romania, Greece.
New maximum dimensions and weight for Home Delivery and Distribution Parcel: The maximum length of a parcel will be 200 cm, maximum width 80 cm, and length + girth maximum 300 cm. The weight limit increases to 35 kilograms.
Recipient's phone number and email address become mandatory information:
Going forward, all international shipments must include the recipient's email address and destination country mobile phone number. This change ensures the delivery of pickup or delivery notification messages.
Clarifications to international service delivery terms:
For International Nearby parcels and Home Delivery parcels, the recipient can only be a private individual, not a company. Correspondingly, for International Distribution Parcel, the recipient can only be a company, not a private individual. If the recipient does not meet the product terms, Matkahuolto has the right to change the service and charge according to the updated service.
For more information and updated terms, visit Matkahuolto's website.
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