Returns, exchanges, cancellations, and claims take up a merchant's time, unless you automate them. Today we launched something many Shopify merchants have been waiting for: Shipit Return & Exchange, Shipit's own Shopify app that brings the entire returns process directly into your Shopify admin.
What changes in your day-to-day?
No more separate systems, no copied data, no extra clicks. Once you install the Shipit Return & Exchange app in your store, your customers can, on their own:
Return a product and choose whether they want a cash refund or store credit (which you can optionally offer with a bonus)
Exchange a product for a different size, color, or model
Cancel an order – before or after it's shipped
File a claim for a damaged or incorrect product
All of this without the customer needing to call or email your customer service. And you see and process everything directly in the Shopify order view you already know – returns, exchanges, and cancellations sync automatically, with no need to look up or manually match information between different systems.
Why it's worth activating the app
Less manual work. Return requests no longer mean a back-and-forth email chain or a separate login to another system, since everything happens right where you already manage your orders.
A better customer experience. Today's customers expect returns and order cancellations to be just as easy as making a purchase. A clear self-service portal reduces frustration and support requests, and makes the customer more likely to shop with you again.
Full control over your brand. You customize the return reasons, delivery methods, email messages, texts, and even the colors yourself, so the tool looks like it's always been part of your store.
Clear pricing, no hidden costs. A fixed monthly price plus a small fee per return, so you always know in advance what the tool costs, with no surprises.
Works right away. Doesn't require the CCS feature, and works with all Shopify plans from Basic to Plus.
Here's how to get started
Activate your subscription in your Shipit account settings, under Customer Returns
Download the app from the Shopify App Store: apps.shopify.com/shipit-return-and-exchange
Connect your Shopify store with just a couple of clicks
Customize the return reasons, delivery methods, branding, and texts to match your store
Comprehensive instructions to help you
We've put together detailed, step-by-step instructions in both Finnish and English. You'll find them at https://shipit.fi/en-US/shopify-returns-tool
The instructions cover every setting, from return reasons and delivery methods to branding and the Shopify integration, and at the end we show exactly what the whole process looks like and how it's handled in Shopify itself.
If anything is unclear, our helpdesk is happy to help: helpdesk(at)shipit.fi.
Returns aren't going away, but how much time they take from you is now up to you. Try the Shipit Return & Exchange app today.
Check out Shipit's other Shopify app: Shipit Delivery Checkout
Shipit Delivery Checkout is a Shopify app that makes managing your online store's deliveries easy, efficient, and reliable. The app also works on the Shopify Basic tier without the CCS feature, and scales flexibly all the way up to Shopify Plus.
With Shipit Delivery Checkout, you manage your entire delivery process from one place, directly in Shopify. You can create shipments, print address labels, track deliveries, and automate everyday routines, without separate tools or complex integrations.