Matkahuolto has updated the storage times and parcel dimensions of its international services, as well as how its home delivery service in Sweden works. In addition, a temporary seasonal surcharge will apply to consumer parcels delivered to Sweden at the end of the year. We’ve gathered all the changes in one place so you can take them into account in your shipments.
Storage times for international parcels collected by the recipient
The storage times for Ulkomaan Lähellä-paketti (International Pick-up Parcel) have changed. The new storage times are:
Estonia: 7 days at pickup points and 4 days at parcel lockers
Latvia and Lithuania: 4 days at pickup points
Sweden: 7 days at pickup points and 4 days at parcel lockers
Denmark, Germany, Spain, Italy, France, Portugal, the Netherlands, Belgium, Luxembourg, Slovakia, Slovenia, Croatia, Austria, Poland, Czechia and Hungary: 5–7 days at pickup points and 3 days at parcel lockers
It’s a good idea to mention the shorter storage times in your online store’s delivery terms, so your customers know to collect their parcels in time.
Changes to the home delivery service in Sweden
The following changes have come into effect for the home delivery service in Sweden:
Deliveries are made on weekdays from 8 am to 5 pm, and in the largest cities also from 5 pm to 10 pm.
The recipient is notified of an estimated delivery date, which they can change if they wish.
The recipient can track the delivery in real time.
The parcel is left at the delivery address, usually at the recipient’s door, and registered as delivered without the recipient being present or signing for it.
If a parcel weighing over 20 kg is delivered to an upper floor of a building without a lift, it will be handed over at street level. In this case, the delivery requires the recipient’s signature.
Dimensions and weights of international parcels
Ulkomaan Lähellä-paketti (International Pick-up Parcel)
Estonia: minimum dimensions 14 x 9 x 2 cm → now 14 x 9 x 1 cm
Latvia and Lithuania: maximum weight 20 kg → now 30 kg for Latvia and 25 kg for Lithuania. Minimum dimensions 14 x 9 x 2 cm → now 14 x 9 x 1 cm
Sweden: maximum volume of 0.25 m³ added. Maximum dimensions for parcels addressed to a parcel locker 58 x 49 x 43 cm → now 60 x 50 x 44 cm
Denmark, Germany, Spain, Italy, France, Portugal, the Netherlands, Belgium, Luxembourg, Slovakia, Slovenia, Ireland, Croatia, Austria, Poland, Czechia and Hungary: maximum length 200 cm → now 100 cm, maximum height of 60 cm added
Ulkomaan Jakopaketti (International Business Parcel)
Sweden: maximum width of 80 cm removed, maximum volume of 0.25 m³ added
Denmark, Germany, Spain, Italy, France, Portugal, the Netherlands, Belgium, Luxembourg, Slovakia, Slovenia, Monaco, Ireland, Croatia, Austria, Poland, Bulgaria, Czechia, Romania and Greece: maximum height of 60 cm added
Ulkomaan Kotijakelupaketti (International Home Parcel)
Sweden: maximum volume of 0.25 m³ added
Denmark, Germany, the Netherlands, Belgium, Luxembourg, Austria, Czechia, Poland, France, Hungary, Slovakia, Slovenia, Ireland, Italy, Spain, Portugal and Croatia: maximum height of 60 cm added
Ulkomaan Asiakaspalautus (International Customer Return)
Latvia and Lithuania: maximum weight 20 kg → now 30 kg for Latvia and 25 kg for Lithuania
Sweden: maximum volume of 0.25 m³ added. Maximum dimensions for parcels dropped off at a parcel locker 58 x 49 x 43 cm → now 60 x 50 x 44 cm
Temporary seasonal surcharge for parcels delivered to Sweden
A temporary seasonal surcharge will be introduced for consumer parcels delivered to Sweden from 27 November 2026 to 4 January 2027. The surcharge is €0.19 per parcel.
The surcharge is based on a seasonal fee introduced by Matkahuolto’s international delivery partner to prepare for the higher-than-usual parcel volumes of the year-end e-commerce season and to secure the necessary capacity and service level. Matkahuolto passes the partner’s surcharge on to customer prices as such, and it will be removed automatically when the season ends.
Ship with Matkahuolto’s services through Shipit
Through Shipit, you have access to Matkahuolto’s services for both domestic and international shipments. You can ship at Shipit’s business customer rates or use your own Matkahuolto contracts through Shipit.
For online stores, Shipit offers ready-made integrations with the most popular e-commerce platforms. Explore Shipit’s services for e-commerce.
Don’t have a Shipit account yet? Register as a business customer and get immediate access to rates and services designed for business customers.