Shipit Oy Ab, Business ID 2705721-8, Shipit.fi
1. Scope
1.1 These general terms and conditions apply to all shipments and orders made through the Shipit.fi website between Shipit Oy Ab (hereinafter "Shipit" or "Provider") and the Customer. These terms and conditions apply regardless of which subcontractor company (hereinafter "Carrier") performs the transport.
1.2 Unless otherwise specified in these general terms and conditions, the General Conditions of the Nordic Association of Freight Forwarders PSYM 2015 (Nordic Freight Forwarding Association General Conditions) apply. International Postal Shipments are subject to Universal Postal Union agreements. You can find the Universal Postal Union agreements here.
1.3 If the other party to the transport agreement is a consumer, these terms do not limit rights arising from mandatory legislation. Rights arising from mandatory legislation cannot be waived by the consumer or limited by agreement.
1.4 The Provider has the right to modify these general terms and conditions by giving notice one month before the change takes effect. Changes that do not weaken the Customer's position can be made without observing the one-month notice period. The latest version of the general terms and conditions and PSYM 2015 can be found on Shipit's website www.shipit.fi
2. General Information about Provider's Services
2.1 The Provider is a website that offers shipping services. The Provider arranges shipment transportation through a subcontractor, the Carrier. The transport is therefore carried out by the Carrier selected by the Customer on the Provider's website. The transport agreement is formed between the Provider and the Customer. The Carrier and the Provider are considered equivalent in these general terms and conditions.
2.2 A shipment refers to goods or a batch of goods marked on the transport document, sent from one location by one sender to one location to one recipient at the same time.
2.3 A transport document refers to the address label that the Customer prints from the Provider's website when placing an order. NOTE: The transport document is valid for 14 days from the order, after which the transport document may no longer be used.
2.4 Shipments are not temperature-protected unless separately agreed before ordering. See special shipments.
2.5 The Provider's transport liability begins when the shipment has been accepted for transport and ends when the shipment has been delivered or handed over according to the agreed delivery method to the recipient or returned to the Sender.
3. Customer Obligations
3.1 In addition to what is stated in the general terms and conditions, the Customer is responsible for instructing the recipient or sender who is not a party to this agreement to act as required in this agreement.
3.2 The Customer must follow the instructions given by the Provider.
3.3 The Customer is responsible for ensuring that shipments are marked with correct and up-to-date name, address, payment, measurement, weight, and any other information required by the service. Shipments must always include the sender's name and address located in Finland for possible return.
3.4 There must be unobstructed access to the shipment reception location. The Provider may deliver the shipment to any person at the destination address. The person receiving the shipment is responsible for delivering it to any named recipient. If no one is found at the destination address, the Carrier will leave a notification at the destination address, and the Customer must contact the Carrier for possible redelivery. If the Customer cannot be reached, redelivery cannot be arranged, or the shipment cannot be delivered for any other reason independent of the Provider, the shipment will be returned to the return address provided by the Customer at the Customer's expense.
3.5 Returning, storing, redelivery, or redirection of the shipment may cause additional costs for the Customer. See also section 6, "Prices, Additional Costs, and Billing". If the recipient refuses to accept the shipment, it will be promptly returned to the sender.
3.6 The Customer is responsible for using the Provider's transport documents and customs or other similar documents required by authorities. The Customer or recipient is also responsible for any possible customs fees and taxes related to the shipment. The Provider is not responsible for customs declarations or customs authorities' decisions regarding customs clearances. For import permit matters and other import-related issues, additional information can be obtained from the commercial representation of the destination country.
4. Packaging and Content Restrictions
4.1 The Customer is responsible for ensuring that the content of the shipment to be transported corresponds to the information in the transport document. If the content, size, or other characteristics of the shipment do not correspond to the transport document information, this may result in additional costs for the Customer. See also section 6, "Prices, Additional Costs, and Billing".
4.2 The Customer must mark the shipment with required name, address, payment, and other markings. The sender's information must also be marked on the shipment in case of possible return.
4.3 The Customer is responsible for ensuring that the shipment is sufficiently and carefully packed in relation to the goods being transported and that the necessary transport documents (address labels) are securely attached to the shipment. Address labels must be attached to each part of the shipment. When packing shipments, it should be noted that if multiple shipments taped or tied together are sent with one address label and the parts become separated during transport, the Provider's liability is limited to the part of the shipment to which the address label is attached. The Provider does not check the sufficiency of packaging and does not compensate for transport damage caused by the Customer's intentional or negligent act or omission regarding the packaging of the shipment.
4.4 The Customer must ensure that the Customer's shipment complies with the content restrictions of the chosen Carrier. Carriers have restrictions in their terms regarding the content of transported shipments. The most common restrictions concern dangerous goods, animals, firearms and their parts, illegal products, perishable products, money and securities, and tobacco and alcohol products. More detailed information about carrier-specific restrictions can be found on Shipit's website www.shipit.fi.
4.5 The destination country may have restrictions regarding content. The Customer must check the current prohibitions and import regulations of the destination country. The Provider is not responsible for the execution of transport if the Customer has not complied with the restrictions and conditions set by the destination country.
4.6 The Provider may refuse transport or interrupt transport if there is reason to suspect that the shipment does not comply with the Carrier's or destination country's content restrictions. However, the Provider is not obligated to check the content of the shipment.
4.7 The Customer is liable to compensate the Provider, Carrier, or other customers for (direct and indirect) damage caused by insufficient packaging of the shipment or if the shipment does not comply with the Carrier's or destination country's content restrictions.
5. Submitting the Shipment for Transport
5.1 The location where the Customer submits the shipment for transport is defined in the Customer's order.
5.2 The service does not include pickup of the shipment unless the Customer has separately ordered pickup. Pickup can be ordered as an additional service. The pickup location is defined in the Customer's order.
5.3 If the parties have agreed that the Provider is responsible for loading and securing the shipment, but the Customer or someone on their behalf actually performs these operations, the responsibility for loading and securing transfers to the Customer.
6. Prices, Additional Costs, and Billing
6.1 The service price is the price offered by the Provider's shipping tool and any separately selectable additional insurance fee. The prices offered by the Provider include transport, value added tax, possible road toll fees, and fuel charges.
6.1.1 Orders made through Shipit are always charged in euros.
6.2 In addition to the price mentioned in the previous section, the Provider has the right to charge the customer for additional costs that arise from reasons independent of the Provider. The additional costs referred to in this section include, among others, extra costs resulting from incomplete or incorrect order information or shipping document, insufficient packaging, delay caused by the Customer, return of shipment, storage of shipment, redelivery, or redirection.
If the freight weight stated by the customer and determined by the transport company differ, the shipment will be priced based on the freight weight determined by the transport company.
6.3 If there is reason to charge the aforementioned additional costs, the Provider will notify the Customer without undue delay. If the Customer has the wallet service in use, the Provider has the right to charge the costs directly from the balance deposited in the Customer's Wallet.
6.4 The Customer pays the service price when placing the order unless otherwise agreed regarding billing. Any additional costs will be billed afterwards. Monthly billing occurs twice a month on the 1st and 15th day, if the invoice is less than €50 excluding VAT, a €3.5 + VAT small invoice surcharge will be added to the invoice. Paper invoices are subject to a €5 paper invoice surcharge.
6.5 Shipit invoices are sent through Ropo Capital's billing system and payments must be made to account: FI96 1078 3000 2512 97 NDEAFIHH
6.6 A payment reminder fee of €15 will be charged for payment reminders, unless otherwise required by mandatory legislation. In the collection of business receivables, collection costs are assessed under Section 10 of the Collection Act. Consumer customers are charged a €5 fee for payment reminders.
6.7 If an invoice is not paid on time, a late payment interest of 11.5% will be added to the invoice. For consumer customers, the interest is determined according to Section 4 of the Interest Act.
6.8 Wallet. Depositing to the wallet is free, if the customer wants the funds back to their account, a €5 + VAT transfer fee will be charged for this.
6.9 Registered customer prices are personal and may not be disclosed to outside parties.
7. Right of Lien
7.1 The Provider has a right of lien on all products sent by the Customer regarding all Customer's debts to the Provider.
7.2 If the Customer does not pay said debts, the Provider has the right to sell the products mentioned in section 7.1 through appropriate sales channels to cover the debts. If possible, the Provider must notify the Customer well in advance of realization measures.
7.3 Shipit is not responsible for the functionality of third-party add-ons.
8. Order Cancellation and Consumer's Right of Withdrawal
8.1 The Customer cannot cancel the order once it has been accepted by the Carrier. Shipments that the customer brings themselves can be canceled within 14 days of placing the order if the shipment has not been brought to the Carrier for delivery. A €3 cancellation fee will be charged for cancellation. The transport document is valid for 14 days from the order in Finnish domestic services after which the transport document should not be used and the order is automatically canceled.
8.2 The agreement between the Provider and the Customer is subject to the Consumer Protection Act's provisions on distance selling if the Customer is a consumer. According to Section 14 of Chapter 6 of the Consumer Protection Act, the consumer has the right to cancel a home or distance sales contract by notifying the business operator no later than 14 days after concluding the service contract. The service must be canceled by notifying the Provider using the cancellation form or informally. The notification must be sent to asiakaspalvelu at shipit.fi .
If the Customer wants the Provider to begin performing the service before the withdrawal period ends, the Customer must notify the Provider of this. If the customer wants to cancel the service during the withdrawal period after the service has begun, the Customer must pay the Provider reasonable compensation for the service (including costs arising from starting and canceling the service).
There is no right of withdrawal if the transport service has been agreed to be performed at a specific time or within a specific period, or after the service has been fully performed.
9. Complaints
9.1 The recipient must inspect the shipment and indicate in the delivery document all externally visible damage immediately upon receiving the shipment. For damage indicated by the recipient in the delivery document and damage other than externally visible damage, the Customer must make a written complaint within seven days of the shipment delivery, otherwise the Customer loses the right to compensation.
9.2 Regarding shipment delay, the Customer must complain in writing within 14 days of when the shipment was delivered to the recipient. However, if the shipment has not been delivered as agreed, the complaint must be made in writing no later than two (2) months after sending.
9.3 Complaints are made to the Provider by email to [email protected]. The complaint must include the following information, read more detailed instructions for making a complaint:
1. Shipment number (waybill/transport document number)
2. Carrier name (transport company)
3. Pickup and delivery date
4. When the damage or error was noticed
5. Whether the recipient has made a note of the damage in the delivery document when receiving the shipment
6. What kind of damage or error is in question
7. What goods are in question
8. Value and weight of the goods
9. Whether the Customer has transport insurance for the shipment
10. Pictures of the damaged goods and packaging as well as other packaging materials
11. Document verifying the value of the shipment
10. Compensation and Limitation of Liability
10.1 The Provider's liability for compensation for lost shipments or shipments arriving incomplete or damaged is defined according to the Road Transport Contract Act. The burden of proof that the incompleteness or damage is the Provider's responsibility lies with the Customer.
10.2 The maximum compensation for a shipment in domestic transport is limited to 20 euros per missing kilogram of total goods weight. In international transport, compensation is limited to SDR 8.33 Special Drawing Rights as defined by the International Monetary Fund per missing kilogram of total goods weight. Transport charges are refunded in proportion to the error.
NOTE Regarding Post's international services:
Universal Postal Union agreements maximum compensation
40 SDR/shipment + 4.50 SDR/kg.
The corresponding maximum compensation for EMS shipments is
500 €/shipment.
10.3 The maximum compensation for shipment delay is limited to the amount of the transport charge. Regarding postal shipments: According to Universal Postal Union agreements, no compensation is paid for delay. Post's EMS and Priority shipments are subject to international parcel service product terms (Universal Postal Union general terms) and Post's general delivery terms.
10.4 In addition to this, the Provider is not obligated to compensate for any other damage, such as lost business profit or any other direct or indirect damage regardless of its nature.
10.5 Compensation must be claimed according to the Road Transport Contract Act no later than one year from
1) when goods have decreased or been damaged or their delivery has been delayed, on the delivery date;
2) when goods have been lost, thirty (30) days from the agreed delivery date or, if no specific delivery date has been agreed, sixty (60) days from when the carrier accepted the goods for transport; and
3) in other cases, three (3) months from making the transport agreement.
10.6 To the extent not otherwise required by mandatory legislation, the Provider's liability is limited to the amount for which the Provider's subcontractor used in transport is liable to the Provider.
11. Force Majeure
11.1 The Provider is not responsible for negligence or deficiencies in service performance if the negligence or deficiency is due to actions by authorities, strike (both contractual and non-contractual), lockout, blockade, extensive fire or flood, serious accident, subcontractor's force majeure situation, or other situation that the Provider cannot influence and that the Provider could not reasonably have taken into account and whose consequences the Provider could not reasonably have avoided or limited.
11.2 Upon discovering the above situation that prevents fulfilling contractual obligations, the Provider must notify the Customer in writing of the obstacle as soon as possible. The obligation must be fulfilled within a reasonable time after the obstacle has been removed.
12. Legislation and Jurisdiction
12.1 The agreement between the Provider and the Customer is governed by Finnish law.
12.2 Consumer customers have the right to bring a dispute concerning the service agreement to the Consumer Disputes Board (www.kuluttajariita.fi)
12.3 Disputes concerning the service agreement are handled in the district court in whose jurisdiction the Provider has its domicile. If the Customer is a consumer, the Customer has the right to bring the matter before the court determined by their own domicile.
Other Terms
Data Protection Terms
The parties commit to comply with the applicable data protection legislation for their part.
The Customer is responsible for personal data included in the Customer's material and all personal data they receive, and all obligations related to their processing as a data controller as defined by legislation.
The Customer's and users' privacy and personal data protection are subject to Shipit's Privacy Policy displayed in connection with the Service.
The relationships, obligations, and rights between the parties are defined in the Data Protection Terms Appendix, which is an essential and inseparable part of these Terms of Use. If there are conflicts between this agreement and the appendix, the Data Protection Terms Appendix takes precedence.
Payment
The online store payment provider is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the payment institution register maintained by the Financial Supervisory Authority. Payments are made through Visma Pay's online service and on the bank statement and invoice, the payment recipient appears as Visma Pay or Visma Payments Oy. Visma Pay forwards the payments to the online merchant. Payment is secure, as all payment transaction information is transmitted using an encrypted connection so that no outside party can see the payment transaction information.
The transaction occurs between the online store customer and the online store. The online store is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Payment Methods
Through the Visma Pay service, you can pay with online banking credentials, wallet, payment cards (credit/debit), invoice, or installments. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Siirto, Visa, Visa Debit, Visa Electron, MasterCard, and Debit MasterCard cards.
MobilePay: You can pay with your MobilePay wallet if you have allowed online store payments in the application settings. Payments made with MobilePay wallet are charged from the payment card linked to the wallet. If charging from the payment card fails, payment with MobilePay wallet is not possible in the online store.
Visma Pay Payment Service Contact Information
Visma Payments Oy (Business ID 2486559-4)
Email: [email protected]
Phone: 09 315 42 037 (weekdays 8-16)
Postal address: Brahenkatu 4, 53100 Lappeenranta
When sending from Estonia, the payment provider for prepayment shipments is Maksekeskus AS. Payment methods: Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay and Liisi ID. Visa / MasterCard credit card payments.
Maksekeskus: NB! When using a bank link payment confirm the order and then click on the 'Return to merchant' button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS.