Returns for DB Schenker Shipments
Customer returns through DB Schenker service points work by leaving the package with its original shipping label at a DB Schenker pickup point, from where the shipment returns based on the original sender.
Uncollected shipments return directly to the sender.
If the sender has regular pickup service, returns will be delivered directly to the sender with the regular pickup
Matkahuolto Customer Returns:
Through Shipit, companies can specify their preferred pickup point for return waybills where packages will be returned.
The customer can take the shipment to any Matkahuolto point with the return waybill activation code. So you can send just the activation code to the customer for returns if needed.
Uncollected shipments return to the sender.
Returns through Posti parcel lockers must be handled with Shipit's locker number as follows:
The customer logs into the locker as a business customer using Shipit's number.
Do not use the same locker code at the parcel locker that was originally used to receive the package. If the customer has a Shipit-created customer return ID, the shipment can also be returned with the original ID.
The package must be left in the locker with a return waybill created through Shipit or with a new address label.
Uncollected shipments from Posti offices return directly to the sender based on sender information.
Customer returns through Posti are possible with a return waybill or new address label. If the customer has a return waybill, do not declare it as a customer return at the Posti counter but send it as a normal shipment with the return waybill.
If the customer has a Shipit-created customer return ID, the return can also be made using this at a Posti point. In this case, the return address, company name, and return ID should be written on the package. (NOTE: customer return ID is not an easily-code)
If your company has a Shipit-created customer return ID, please note that if your company moves, the address change must also be reported to Shipit customer service so we can make the change with Posti.
Read more about service points
Shipit's parcel locker number can be found at www.shipit.fi when the shipment is completed or under the Postipaketti service description for API customers.
If needed, you can also contact Shipit customer service.
NOTE: If a company has previously had a logistics contract ID with Posti for customer returns, Posti may sometimes use this. Please message us in this situation and we can transfer your Logistics Contract ID under us so that customer returns won't result in excessive bills.
If a shipment is returned uncollected or returned to a company or individual who is not a wallet or billing customer, a handling fee of 3.5 € + VAT will be added to the invoice in addition to return costs.