Returns for DB Schenker shipments
Customer returns via DB Schenker service points work by leaving the parcel with the original shipping label attached at a DB Schenker pickup point. The shipment is returned to the original sender based on the sender information on the label.
Uncollected shipments are returned directly to the sender.
If the sender has a scheduled pickup, returns will be collected and returned to the sender as part of the regular pickup.
Matkahuolto customer returns
With Shipit, companies can define the desired return service point for return shipping labels, determining where returned parcels will be sent.
The customer can take the shipment to any Matkahuolto service point using the return label activation code. If needed, you can send the customer only the activation code for the return.
Uncollected shipments are returned back to the sender.
Posti parcel returns
Uncollected shipments are automatically returned to the sender from Posti service points.
If your company uses a Shipit-issued customer return ID, parcels can be returned using this ID at Posti service points.
The parcel must be marked with at least the customer return ID.
It is also recommended to add the company name and return address.
Note: The customer return ID is not the same as a Helposti code.
If your company’s address changes, please remember to inform our customer service so the updated address can also be provided to Posti in connection with the customer return ID.
Customer returns via Posti are also possible using:
a return shipping label (created at the time of order), or
a new shipping label created from Create shipment / order history for the original shipment.
When using these options, the shipment is handled at Posti service points as a regular parcel (not as a customer return). These returns can also be sent via a parcel locker, as long as the locker has a single shared control panel for all compartments.
PostNord customer returns
Customer returns via PostNord can be made using a return shipping label, which can be created at the time of order creation.
If you want to enable paperless returns, where the customer can return the shipment using only a code, please enable this option in your settings (PostNord paperless returns).
Paperless returns are available for:
Home delivery parcels
Service point parcels
Parcel locker shipments
When paperless returns are enabled, the customer automatically receives an activation code by SMS and email at the time the order is created. The return can then be completed without a printed shipping label.