Claims

All claims are handled through Shipit

• For claims, please email us at reklamointi(at)shipit.fi

• Please report damaged packages immediately

  • Please note that if the package is damaged when the recipient signs for it, the damages must also be reported directly to the delivery person. The delivery person will make a note of the reservation on the shipment. Otherwise, the transport companies are not liable for compensation.

  • If you pick up the shipment from an automated parcel locker and notice that the package has been damaged during transport, contact the sender immediately, who will file a claim with Shipit Oy.

For PostNord shipments, damaged shipments must be reported to Shipit customer service on the same day. If you pick up the shipment from a pickup point with staff, report the damage immediately at the pickup point and to Shipit customer service. Remember to also notify the sender about the damage.

For Posti shipments, damage must be reported immediately to Shipit via email at reklamointi(at)shipit.fi.

Please note that for Posti international shipments, the recipient should report/claim about the delivery at the receiving end, so we can make a claim in the sending country. This needs to be recorded with the receiving country's Postal service.

The carrier's liability in Finland is governed by the Road Transport Contracts Act, which is mandatory legislation. According to Section 31 of the Road Transport Contracts Act; if the goods have not been delivered within 28 days in domestic transport or within 60 days in international transport from when the carrier took the goods for transport, the person entitled to demand delivery of the goods may claim compensation as if the goods had been lost.

Claims must be made within 7 days of delivery by the person who paid for the shipment. For sea freight, the claim period is within three days of receiving the goods, for international road freight 7 days.

If your shipment has been damaged during transport, we need the following information to process the claim:

1. Shipment number (waybill number)

2. Copy of the waybill

3. Contact information

4. Transport company

5. Pickup and delivery date

6. When was the damage noticed and who discovered it

7. Was the damage recorded when signing*

8. What kind of damage occurred

9. What was the item

10. Value and weight of the item (receipt, proforma or commercial invoice, or other document proving the value)

11. Does the product have any residual value

12. Can the product be repaired? If yes, how much would the repair cost

13. Claim amount

14. Was there transport insurance for the shipment

Also Include

• Pictures of the damaged goods and packaging as well as other packing materials

• Commercial invoice or receipt verifying the value of the shipment
  
  *Please note that if the package is damaged when the recipient signs for it, the damage must be written down and reported at the time of signing. Otherwise, transport companies are not liable for compensation. Read more about making a reservation.
  

• Keep the packaging, goods and materials used until the transport company can verify the damage.

Lost shipment

1. Shipment tracking number

2. Package appearance details (e.g. logo tape, labels on sides etc.)

3. Detailed description of goods, e.g. model, color, size etc.

4. Value and weight of goods: Proforma or commercial invoice, receipt or other proof of value

Delayed shipments

Send an informal claim to our customer service through the contact form. If this concerns a Posti shipment, read more about Posti's liability here.