Let your customers handle returns, exchanges, cancellations, and complaints themselves, without needing to contact you separately. Everything is managed centrally in one system.
What is the Return Tool?
The Return Tool is a browser-based self-service portal from Shipit through which online store customers can independently handle returns, exchanges, cancellations, and complaints. The customer opens the tool via a direct link or from the shipment tracking page, selects the products to be returned, and immediately receives a prepaid return address label or the option for a labelless return. No login is required.
For the merchant, the Return Tool brings all returns, exchanges, and cancellations together into a single admin panel, where requests are managed centrally without manual back-and-forth. This reduces the load on customer service and keeps the return process under control from start to finish.
The tool works both for Shopify merchants and for all other online stores using Shipit.
The tool fully adapts to your store's needs. Among other things, you can:
Define your own return, exchange, and complaint reasons for each of your customers' languages.
Choose which return methods are available by country and language, and provide separate instructions for each option.
Enable a store credit bonus that encourages customers to choose a gift card instead of a cash refund.
Create return restriction rules to block returns, exchanges, or complaints for, for example, discounted products or customized orders.
Choose which actions are available to the customer at all – returns, exchanges, and/or complaints.
Enable automatic approval, so a return label is generated for the customer immediately without manual processing.
Edit all customer-facing text, from headings to error messages, by language.
Customize email templates for each return status and language, personalized using variables.
Brand the tool's appearance with your own logo, colors, and even your own custom URL for the Return Tool.
Allow in-store returns with your own instructions and address.
Set the return period and its starting point (from delivery date or shipping date).
Set a maximum package size and weight, with returns exceeding these automatically routed to manual review.
Connect the tool directly to your Shopify store, so returns sync automatically to the Shopify admin panel.