Let your customers handle returns, exchanges, cancellations, and claims themselves, without needing to contact you directly. Everything is managed in one place and syncs automatically straight into Shopify.
What is the Shopify Return Tool?
The Shopify Return Tool is Shipit's own Shopify app, called Shipit Return and Exchange, which automatically syncs returns, exchanges, and cancellations directly into your Shopify admin.
Once you install the Shopify Return Tool in your store, returns, exchanges, and cancellations appear automatically in both Shopify and Shipit. You see and handle every request in one place, with no need to look up or manually copy information between systems. This reduces the workload on customer service and keeps the return process under control from start to finish.
The tool works on every Shopify plan, from Basic to Plus, and doesn't require the CCS feature.
The tool works for any store using Shipit, whether on Shopify or elsewhere.
The tool adapts fully to your store's needs. You can, for example:
Set your own return, exchange, and claim reasons for each language your customers use.
Choose which return methods are available, by country and language, and give customers separate instructions for each option.
Enable a store credit bonus that encourages customers to choose a gift card instead of a cash refund.
Create return restriction rules that block returns, exchanges, or claims for specific products, such as sale items or custom orders.
Choose which actions are available to customers at all — returns, exchanges, and/or claims.
Enable automatic approval, so a return label is created for the customer instantly, without manual processing.
Edit every customer-facing text, from headings to error messages, in each language.
Customize email templates for every return status and language, personalized using variables.
Brand the tool's appearance with your own logo, colors, and even your own return tool URL.
Allow in-store returns, with your own instructions and address.
Connect the tool directly to your Shopify store, so returns sync automatically to your Shopify admin.